windows update after sasser/blaster infection

Discussion in 'Virus Information' started by M Eslinger, Oct 6, 2004.

  1. M Eslinger

    M Eslinger Guest

    I am currently working on a Dell PC for a friend who was
    foolish enough to be file-sharing and also not running an
    anti-virus, or firewall. After cleaning the system of the
    sasser AND blaster worms (among others) I cant get
    windows update to work correctly. When I go to the
    windows update page I get the error:

    Windows Update has encountered an error and cannot
    display the requested page. You may find the following
    resources helpful in resolving the problem.
    Error number: 0x80070424 (which from what I can tell has
    nothing to do with my problem.)

    Running XP home ed. SP1 is installed.
    My thanks in advance...
    M Eslinger, Oct 6, 2004
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  2. M Eslinger

    Tony [MSFT] Guest

    0x80070424 is "service disabled"; if your Automatic Updates service is set
    to Automatic startup and is currently started, then it should be throwing
    something else entirely. Can you check your Windows Update.log file and
    post up the recent errors that are showing up in there? That might be
    enlightening and give us some way to go with this.

    Tony [MSFT], Oct 7, 2004
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