When exiting Outlook Symantec scans sent messages when no email was sent

Discussion in 'Anti-Virus' started by Joe, Nov 14, 2003.

  1. Joe

    Joe Guest

    I noticed recently when I exit Outlook a Symantec window pops up near
    the task bar indicating that a 'sent' message is being scanned. The
    problem is I did not send any outbound email. The last time I saw this
    Symantec window I pulled the network cable out of the computer before
    the message could be sent. Another window appeared saying that I lost
    my network connection and my email to was not sent.
    There are never any messages in my sent mail or draft folders. It
    appears that this is some form of a mail virus but the computer scans
    clean with both Symantec and Trend Micro's Office Scan. I have browsed
    the registry for any trojans highlighted on Symantec's web site but
    nothing looks suspicious. Any suggestions would be appreciated.

    Regards,
    Joe
     
    Joe, Nov 14, 2003
    #1
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  2. Joe

    Nina Irwin Guest

    Hi Joe,

    Have you tried coming up in "Safe Mode" and running Norton's from
    there. Sometimes the anti-virus program can't see a virus that is
    "running" in memory. Also, check to be sure your anti-virus data
    file(s) are up to date.

    Good luck.


    Nina Irwin
     
    Nina Irwin, Nov 14, 2003
    #2
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  3. Joe

    Jeremy Guest

    He might also try booting up from rescue disks and scanning from them.
    Assuming that there are no viruses on the disks, it will load a clean
    operating system and it should be immune from any viruses resident in
    memory.

    I check my system with rescue disks weekly, just in case. (And I make new
    rescue disks whenever I receive a virus signature update--the disks aren't
    much good if they are using out of date virus information).
     
    Jeremy, Nov 14, 2003
    #3
  4. Joe

    Joe Guest

    Jeremy and Nina,
    Two great suggestions (safe mode & rescue disks), it takes about eight
    hours to do a Norton scan on this computer so I'll have to block out
    some time this weekend and give it a try.

    Thanks,
    Joe
     
    Joe, Nov 15, 2003
    #4
  5. Joe

    Woodchuck Guest

    Did you look in your sent folder to see if strange mail is going out? Just a
    suggestion.
     
    Woodchuck, Nov 16, 2003
    #5
  6. Joe

    Joe Guest

    There is never anything in the sent or draft email folders. This
    appears to be an inbound email that has the outbound email embedded in
    it. It's also random and does not happen every time I read my mail.
    There were no occurences this weekend. There is no way of me knowing
    which message might be causing the problem. I have recieved
    'Undeliverable Mail', which I did not send, returned to my inbox. I
    think this is a fairly normal event from spammers that use anonymous
    remailers. In my case all of the returned email had attachments titled
    'Superior Profits - Digital Publishing'.

    Thanks for your interest in my problem,

    Joe
     
    Joe, Nov 17, 2003
    #6
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