What is it- "support.comAgent" icon in systray

Discussion in 'Security Software' started by Morisot, May 6, 2004.

  1. Morisot

    Morisot Guest

    Hi-

    This icon has(suddenly)appeared in my sys-tray. It looks
    like a redish x with a dot for a head. When you roll over
    it it says "support.com Agent". If you right-click it says
    something about connecting with "Nexus Communications". It
    doesn't give me an option to delete it, or even see
    properties.

    Web and newsgroup searches haven't really found anything
    specific. (there are a lot of nexuses and support.coms!)

    I don't see it in add/remove programs.

    Any ideas?

    Thanks,
    M.
     
    Morisot, May 6, 2004
    #1
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  2. Morisot

    sgopus Guest

    Try adaware for removal of pests and or
    cwshredder,hijackthis, the usual list of pest removal
    software.
    Check in the msconfig and see if it's listed as loading on
    startup..
     
    sgopus, May 6, 2004
    #2
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  3. Morisot

    Shannon Guest

    If I remember correctly, support.com agent is a program
    that Comcast adds onto your pc for tech support. It can
    retrieve info from your computer (kinda like spyware but
    for tech issues) and sends it out to Comcast when you have
    probs with your service.

    I don't think it's a security risk or anything like that,
    but I could be wrong... ya know, there's a first time for
    everything.

    SE
     
    Shannon, May 6, 2004
    #3
  4. Morisot

    Russell Guest

    I did a search using google with the string "support.com
    agent", INCLUDING the quotes. Found serveral references
    to it, like this one for COX communications.

    http://support.microsoft.com/newsgroups/default.aspx?NewsGroup=microsoft.public.security&SLCID=US&ICP=GSS3&sd=GN&id=fh;en-us;newsgroups

    Main reference in it being:

    7Q. What is the Support.com agent?
    7A. During the migration CD install process, the
    support.com agent builds "protections" for the users PC.
    The first is a pre-conversion protection of the user's
    personal address book, browser preferences, network
    settings, etc. As soon as the conversion is completed and
    the software verifies that that the new settings are
    functional, it builds another protection. The user can
    access this protection later to restore, or "heal" their
    settings in the unlikely event they encounter a problem.

    8Q. Does the Support.com agent send information about my
    PC, files or any of my personal information to Cox?
    8A. No. This tool is used simply to apply protections to
    the computer's configuration during the installation process.


    So you could check out some of the other google listing.
     
    Russell, May 7, 2004
    #4
  5. Morisot

    Guest Guest

    Thanks all!

    We are pretty careful about what we click-on and what we
    agree to-- don't know how a Cox connection could have
    (ahem) wormed its way in.

    M.
     
    Guest, May 7, 2004
    #5
  6. Morisot

    loiselt1

    Joined:
    Aug 13, 2014
    Messages:
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    I am a employee of a company that provides the advanced level of support (beyond asking if you've restarted your modem/router/computer) such as checking for line issues, reprogramming modems, etc. and the support.comAgent icon is a piece of software that's downloaded by the end user to allow us to remotely connect to your computer and view what's on your screen so we can do things like obtain your wireless network name and password, connect a wireless printer or device, etc.

    It's installed when we ask you to go to g237.com, where it will ask you for the Comcast-provided ticket number, and it'll also ask you to confirm if it's okay to download the app and connect. From there, the app is installed (usually called Nexus.exe) and waits for the technician to connect to you.

    It is a Comcast-approved tool, and it is supposed to uninstall after the agent disconnects from you, but that is if the agent themselves clicks the disconnect button on the support.comAgent window that's up while you're receiving remote support.

    If you go to your Control Panel, then select Programs, and search for the support.com application, you should be able to delete it off of your PC. A system restore may get rid of it too if you can't find it in the programs list, but it's not going to harm anything if you leave it on your computer -- we can't access your computer unless you call us first and we provide you a ticket number to connect to your computer.

    Hope this helps
     
    loiselt1, Aug 13, 2014
    #6
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