Third Party Security Suites

Discussion in 'Computer Security' started by =?Utf-8?B?TmVlZCBTZXJpb3VzIEhlbHA=?=, Apr 10, 2005.

  1. I am trying to troubleshoot a friends system. They had Panda Antivirus 2004
    on their system. They also installed Adaware SE and Spybot which located
    over 1,000 adware/spyware threads. These threads have been removed. They
    upgraded their Panda Software to Titanium v2005. It did not install
    correctly and had a check the script blocker error message. If you selected
    their quick link you got an internal program error. You could uncheck the
    script blocker which set the protection to "high" (which seems backward) but
    then it recommends to check the script blocker. Tech support sent me an
    uninstall utility to completely remove their software and start over. The
    utility didn't work, their tech support doesn't reply, and now I have a mess.
    I installed Trend Micro PC Cillian Interent Security - that worked but the
    owner of the machine wanted me to try one more time to Panda back on as they
    had already paid for it. I uninstalled Trend, reinstalled Panda - same
    problem. Now, after reinstalling Trend - I can log onto my ISP but cannot
    get any web pages to load or send/receive any email. If I exit out of Trend
    I can get whereever I want but with no protection. If I just turn off Trends
    firewall it still doesn't work. I uninstalled Trend again and when I reboot
    the Security Center says that Panda is not turned on - I have uninstalled it
    so why is it saying this? I am using XP Home Edition SP2 on a Fujistu laptop
    with both dial-up and wireless connections enabled (they swap back and forth
    from work to home). How do I fix this to get the protection on there? I
    don't care if it is Panda or Trend, just one of them needs to function
    properly. Anybody know what I need to do to fix this? Thanks.
     
    =?Utf-8?B?TmVlZCBTZXJpb3VzIEhlbHA=?=, Apr 10, 2005
    #1
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  2. =?Utf-8?B?TmVlZCBTZXJpb3VzIEhlbHA=?=

    Galen Guest

    In Need Serious Help <> had this to
    say:

    My reply is at the bottom of your sent message:
    And how much collateral damage was left behind? Taking 1000 files out of the
    OS (or more) quite likely has done major damage. I hate to say it and seldom
    do recommend it but when a system has been harmed that much it's time to go
    ahead and backup data and re-install the OS. If you want you can Google my
    email address, I never recommend this unless it's this severe. I'd give the
    cleaners a shot ONE more time in safe mode with updated definitions. If that
    doesn't do the trick then it's time to start anew.

    Galen
     
    Galen, Apr 10, 2005
    #2
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  3. I don't know, I wasn't involved when all that was going on...I have been
    asked to look at it after the fact, I presume because they couldn't get it to
    work. A clean install seems to be the easiest and most reliable
    solution...however, I was thinking that the problem is more related to Panda.
    The fact that it still thinks that Anitivirus is installed after I have
    uninstalled it and deleted all but the legacy references in the registry. I
    had Trend working on it but wasn't smart enough to leave it alone at that
    point. It installed and didn't find anything in the scan. I ran a registry
    cleaner as well to clean out the orphan files. It found a couple related to
    Panda so I thought that would be it. Trying to uninstall Panda I got a lot
    of error messages because it was so messed up. A couple were LSP errors so I
    rebuilt the WinSock but that didn't work either. Any suggestion on full
    removal of Panda?
     
    =?Utf-8?B?TmVlZCBTZXJpb3VzIEhlbHA=?=, Apr 10, 2005
    #3
  4. Honestly, if it were me, I'd be inclined to save a lot of time & just do a
    backup of the data, and flatten the box & start over.
     
    Lanwench [MVP - Exchange], Apr 10, 2005
    #4
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