the blue screen of death?

Discussion in 'Computer Security' started by =?Utf-8?B?a2F0dGNhcHBlcg==?=, Feb 26, 2006.

  1. my pc was sluggish so re-started. seemed to be starting fine then nothing no
    icons no start menu, mouse was still working. re-started in safe mode to find
    nothing but a "safe mode" screen and nothing else. went into ms-dos and
    chkdsk to see if all was lost and it says all my files are still there and
    no errors ,,,,
    what is happening cant run any virus protection or spyware programs because
    i cant see them .everything is like its invisible ..ran the microsoft
    malicious program tool just the day before and everything was ok
    please help ,
    katt
     
    =?Utf-8?B?a2F0dGNhcHBlcg==?=, Feb 26, 2006
    #1
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  2. =?Utf-8?B?a2F0dGNhcHBlcg==?=

    Malke Guest

    There really isn't any way to tell from your post if your computer got
    hit with one of the many malware programs and/or viruses that either
    stops or replaces explorer.exe (the Windows graphical user interface)
    or hardware.

    It is completely possible to get your data off and diagnose the machine
    and run antivirus/antimalware programs on it. However, it will take a
    fair amount of computer skill. I'm not meaning to insult you, but it
    does sound like you would be better off taking the machine to a
    professional computer repair shop (not your local version of
    BigStoreUSA).

    If you want to attempt this yourself, get the data off with either
    Knoppix or a Bart's PE first. Then run malware removal programs (from
    commandline) as detailed here:
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    Another alternative is to slave the hard drive in a working XP box,
    virus/malware scan it first, and then copy off the data. Personally, I
    don't put a possibly-infected drive in a healthy PC, but that's your
    choice.

    Malke
     
    Malke, Feb 26, 2006
    #2
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  3. i have asked microsoft 4 help with this problem i have three friends who have
    all got this problem within hours of each other so dont think it is hardware
    i think this must be a virus i anybody has a tip on how to restart computer
    please help cant use the disks which came with computer cause wont start or
    stay on long enougth
     
    =?Utf-8?B?amltYm8=?=, Feb 26, 2006
    #3
  4. ===============

    How about reinstalling Windows? You can boot from the Windows XP disk and
    reinstall. Shouldn't disturb your data. Denzil.
     
    Denzil Hathway, Feb 27, 2006
    #4
  5. I ran into this problem 2 days ago - this was the "Spy Falcon" virus which
    took control of internet access and accessed it's own site perpetually

    I removed it via Lavasoft's adaware, but on restarting am now facing the
    blue screen - no explorer or IE

    Not sure what my next move is, but thought I would mention that I can access
    and use email and almost all other programs via Task Manager in case it helps
    someone else
     
    =?Utf-8?B?R2ls?=, Feb 27, 2006
    #5
  6. thx .
    all is well and running great now
    the only way i could get to the "real" windows xp was through the task
    manager in "run new program.
    the problem was a program that installed itself and took over my windows
    leaving me with a screen with wallpaper and nothing else.
    norton got rid of most of the files and was able to save most of my work
     
    =?Utf-8?B?a2F0dGNhcHBlcg==?=, Mar 4, 2006
    #6
  7. I had a similar problem. Had to reinstall Windows XP from CD.

    Question is: how do I get access to my original data files again? This is a
    family computer and we RELIED on it. The original files appear to be present,
    and the users still remember their original passwords, but every attempt to
    access the files is denied.
     
    =?Utf-8?B?TXlzY2hh?=, May 9, 2006
    #7
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