*sobbing quetly* trojan in my winxp pro service pro serv. pack 1

Discussion in 'Virus Information' started by judi in eureka, Dec 11, 2007.

  1. it started with a trojan.win32/Anomaly.gen!A (i think). or did it start when
    the service pack 2 was not automatically dowloaded nor was i notified i
    needed to download it?

    i am at this point upable to send out email, or upload files to the
    internet. 1 email in 10 go out. my outlook express, none go out. i have
    bought CounterSpy and run it twice a day. i am also using nortons, and have
    used ad-aware, i have downloaded and used 6 differant virus scanners. i did
    pull 6 trojans out, but this one i wrote out above seems to be so imbedded
    and in control of my system. i did get the pop-ups and my ie browser to stop
    opening on their own while i did word processing here one night.
    i can't get windows defender ot live one to download and install. this is
    all confusing because it is now way over my head. if i knew what i was
    looking for, couldn't i go in and find those files and delete them?

    how do i rid myself of this trojan? i also seem to have a "trojan.7" that
    my nortons said they can not do anything at all with...my other scanners
    don't find such a monster.

    i'm only using 30% of my total harddrive. i was also getting messages from
    my epson priner that there were print jobs in que. this occured everytime i
    rebooted my puter. jobs i did not put there, so i canceled them, and have
    finally uninstalled my printer/scanner/copier.

    the trojan owns me now. HELP!

    judi,
    eureka, ca
     
    judi in eureka, Dec 11, 2007
    #1
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  2. judi in eureka

    pcbutts1 Guest

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    pcbutts1, Dec 11, 2007
    #2
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  3. judi in eureka

    Malke Guest

    Do not ever download files from unknown sources promising quick fixes
    for malware. I'll give you general malware removal steps below, but at
    this point it may be more practical for you to back up your data and
    clean-install Windows. It's your call, of course.

    Go through these general malware removal steps systematically -
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    Include scanning with David Lipman's Multi_AV and follow instructions to
    do all scans in Safe Mode. Please see the special Notes regarding using
    Multi_AV in Vista.

    http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
    http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html
    - download site

    The site is in German but David's tool is in English so don't let that
    worry you. Scroll all the way down to almost the bottom of the page and
    you'll see a box titled "Infos Zum Download - Multi-AV Scanning Tool".
    You'll see "Download von www pctipp.ch" and the live link to download
    Multi_AV.

    You can also check to see if there are targeted removal steps for your
    malware here:
    Bleeping Computer removal how-to's -
    http://www.bleepingcomputer.com/forums/forum55.html

    When all else fails, run HijackThis and post your log in one of the
    specialty forums listed at the first link above (not here, please).

    Not all tools used will work in Vista and you will need to run them
    elevated. Since Vista is so new, it will be a while before removal
    techniques and tools are developed. If you are unable to remove the
    infection by following the general steps, register at one of the
    HijackThis forums as suggested.

    Standard caveat: If the procedures look too complex - and there is no
    shame in admitting this isn't your cup of tea - take the machine to a
    professional computer repair shop (not your local version of
    BigComputerStore/GeekSquad). Please be aware that not all local shops
    are skilled at removing malware and even if they are, your computer may
    be so infested that Windows will need to be clean-installed. Have all
    your data backed up before you take the machine into a shop.


    Malke
     
    Malke, Dec 11, 2007
    #3
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