MSE seems can't clear out the Virus

Discussion in 'Computer Security' started by Wei, Mar 16, 2010.

  1. Wei

    Wei Guest

    Hi, MSE has reported a virus, and ask me if I wanted to remove it. I told it
    to remote it, then it asked me to restart the computer. But after restart, it
    reports the same virus again. Do you know how can I jump out of this loop?
     
    Wei, Mar 16, 2010
    #1
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  2. What "virus" and what OS?
     
    FromTheRafters, Mar 16, 2010
    #2
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  3. From: "Wei" <Wei @discussions.microsoft.com>

    | Hi, MSE has reported a virus, and ask me if I wanted to remove it. I told it
    | to remote it, then it asked me to restart the computer. But after restart, it
    | reports the same virus again. Do you know how can I jump out of this loop?

    Totally insufficient information to provide ANY decent response !

    What file ? FQN please.

    What "malware" was found ?

    Log excerpt would be helpful.
     
    David H. Lipman, Mar 16, 2010
    #3
  4. Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
    Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
    newsgroup. Please do so in your next reply.

    When (approx. date) did you install Microsoft Security Essentials (MSE)?

    What anti-virus application was installed before you installed MSE, was your
    subscription still current, and did you uninstall it before you installed
    MSE?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?

    Can I install MSE to clean up my already-infected computer?
    http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275

    You'll find support in...

    MSE Support Forums
    http://social.answers.microsoft.com/Forums/en-US/category/mse
     
    PA Bear [MS MVP], Mar 16, 2010
    #4
  5. Hello Wei,

    Did you try running MSE in safe mode?
    -=-
     
    Ǝиçεl, Mar 16, 2010
    #5
  6. Wei

    StephenB Guest

    Start here - https://support.microsoftsecurityessentials.com/
    and select the link that says - I think my computer is infected - and then
    select the support option for phone (or email if phone is not offered for your
    region)

    Or for email support in English:
    https://consumersecuritysupport.microsoft.com/eform.aspx?productKey=pcsafetymalware&ct=eformts&supportLinkeformts=E-mail

    If you are in North America, you can call 866-727-2338 for help with virus and
    spyware infections. See http://www.microsoft.com/protect/support/default.mspx
    for details. For international information, see your local subsidiary Support
    site.
     
    StephenB, Mar 16, 2010
    #6
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