Malware issue regarding high broadband traffic and Norton 360

Discussion in 'Security Software' started by Jim, Aug 6, 2007.

  1. Jim

    Jim Guest

    If this issue is not suitable for this newsgroup or if it has already
    been covered elsewhere would someone please point me in the right
    direction.

    I have been using Norton Internet Security for several years. I
    upgraded from NIS 2005 to Norton 360 in April, this year.

    I went for Norton 360 because it has received very good reviews. So
    far I have been pleased with it - it has a good set of useful
    facilities.

    However, the upgrade to 360 has not been without problems as I have
    described in the following.

    Symantec Technical Help have tried very hard to resolve the issues
    described in this posting but, so far, have not been able to do so.

    Although I did not become aware of it for several weeks my broadband
    traffic increased by a factor of 4 or 5 as indicated by my ISP's
    customer broadband usage log. Also, around the same, time I noticed
    that the two little monitor figures in the modem icon in the lower-
    right-hand corner of the screen were lit up all the time.

    If this issue is not suitable for this newsgroup or if it has already
    been covered elsewhere would someone please point me in the right
    direction.

    I have been using Norton Internet Security for several years. I
    upgraded from NIS 2005 to Norton 360 in April, this year.

    I went for Norton 360 because it has received very good reviews. So
    far I have been pleased with it - it has a good set of useful
    facilities.

    However, the upgrade to 360 has not been without problems as I have
    described in the following.

    Symantec Technical Help have tried very hard to resolve the issues
    described in this posting but, so far, have not been able to do so.

    Although I did not become aware of it for several weeks my broadband
    traffic increased by a factor of 4 or 5 as indicated by my ISP's
    customer broadband usage log. Also, around the same, time I noticed
    that the two little monitor figures in the modem icon in the lower-
    right-hand corner of the screen were lit up all the time.

    When I finally realised what was happening I became quite alarmed - my
    broadband usage was threatening to exceed my monthly limit.

    The following is a brief account of what happened.

    I got into several time-consuming rounds of help from Symantic
    Technical Help. This involved several re-installations of 360.

    While this was going on I tried Prevx 2.0 ( http://www.prevx.com/ ).
    Prevx 2.0 found a malware gremlin and removed it.

    Broadband traffic immediately went back down to normal levels. Was
    this the end of my problems? Definitely not!

    Prevx 2.0 caused 360 to not work properly. And I found that I was
    unable to uninstall and reinstall 360 even under the supervision of
    Symantic Technical Help.

    I could only do this if I first uninstalled Prevx 2.0.

    In order to find out what malware Prevx 2.0 found I accessed the Prevx
    log. It contained the following data:

    (1) File system: C:\WINNT\system32\a.exe

    (2) Registry: HKLM\software\microsoft\\windows\currentversion\Run
    \MSMSGNER SZ

    Since the first time that I used Prevx 2.0 to cure the high broadband
    traffic problem (attack by a malware gremlin) I have had two more
    rounds of the problem.

    The routine that I have developed is very undesirable but it works:

    (1) When high broadband traffic is noticed install Prevx 2.0.

    (2) Run Prevx 2.0 - it finds the malware and removes it.

    (3) Uninstall Prevx 2.0.

    Does anyone know:

    (1) What malware attacks my PC?

    (2) The malware gremlin seems to be using my broadband for something.
    Is it spamming? Or, is it more sinister?

    (3) Why does it keep coming back?

    (4) Why does Norton 360 not prevent attacks by it?

    (5) Should I try to use system restore instead of uninstalling and
    reinstalling Prevx 2.0?

    Finally, it is worth noting here hat what I have described above may
    not be related specifically to Norton 360. I would like hear from
    anyone else with the same high modem traffic problem and how they
    cured it.

    Thanks in advance for your help.

    The following is a brief account of what happened.

    I got into several time-consuming rounds of help from Symantic
    Technical Help. This involved several re-installations of 360.

    While this was going on I tried Prevx 2.0 ( http://www.prevx.com/ ).
    Prevx 2.0 found a malware gremlin and removed it.

    Broadband traffic immediately went back down to normal levels. Was
    this the end of my problems? Definitely not!

    Prevx 2.0 caused 360 to not work properly. And I found that I was
    unable to uninstall and reinstall 360 even under the supervision of
    Symantic Technical Help.

    I could only do this if I first uninstalled Prevx 2.0.

    In order to find out what malware Prevx 2.0 found I accessed the Prevx
    log. It contained the following data:

    (1) File system: C:\WINNT\system32\a.exe

    (2) Registry: HKLM\software\microsoft\\windows\currentversion\Run
    \MSMSGNER SZ

    Since the first time that I used Prevx 2.0 to cure the high broadband
    traffic problem (attack by a malware gremlin) I have had two more
    rounds of the problem.

    The routine that I have developed is very undesirable but it works:

    (1) When high broadband traffic is noticed install Prevx 2.0.

    (2) Run Prevx 2.0 - it finds the malware and removes it.

    (3) Uninstall Prevx 2.0.

    Does anyone know:

    (1) What malware attacks my PC?

    (2) The malware gremlin seems to be using my broadband for something.
    Is it spamming? Or, is it more sinister?

    (3) Why does it keep coming back?

    (4) Why does Norton 360 not prevent attacks by it?

    (5) Should I try to use system restore instead of uninstalling and
    reinstalling Prevx 2.0?

    Finally, it is worth noting here hat what I have described above may
    not be related specifically to Norton 360. I would like hear from
    anyone else with the same high modem traffic problem and how they
    cured it.

    Thanks in advance for your help.
     
    Jim, Aug 6, 2007
    #1
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  2. Jim

    Jim Guest

    Apologies for screwing up my previous positing.

    The first couple pf paragraphs got repeated unintentionally.

    But, I'm sure that you got the meaning.

    Jim
     
    Jim, Aug 6, 2007
    #2
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