Legal Action Against Anti-Trojan Company DCS

Discussion in 'Anti-Virus' started by Art Vark, Aug 13, 2005.

  1. Art Vark

    Art Vark Guest

    If you are not satisfied with the remedies offered by Diamond Computer
    Systems regarding the recent discontinuation of TDS and would like
    to file a complaint, here are SOME of the agencies and organizations you can
    file via the Internet with:

    Australian Competition and Consumer Commission:

    The ACCC is concerned with misleading conduct or businesses with all or
    partial operations in Australia, where DCS is based. They are
    especially interested in companies which misrepresent their goods via the
    Internet. During the past several days, several of our clients who
    were using TDS and could not come to terms with DCS have filed complaints
    with the ACCC. The ACCC has been VERY receptive to these
    complaints and would like others who have been affected to come forward and
    file a complaint. For more information about the ACCC and/or
    to file a complaint, start at this link:

    http://www.accc.gov.au/content/index.phtml/itemId/3871/fromItemId/3667


    If you are in the United States of America, the Federal Trade Commission
    regulates Internet sales if ANY PART of the transaction in carried over
    telephone lines. If you ordered over the Internet, it is most likely that
    some part of the transaction was carried over phone lines, thus you are
    covered and can register a complaint with them:

    https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

    Although the Federal Trade Commission can take no direct action against
    Diamond Computer Systems in Australia, the CAN block DCS from doing business
    in the United States via mail, telephone and Internet.

    There are similar federal agencies in other countries whose rules are
    similar to those in the United States. If you are outside the United States,
    search the Internet for the federal consumer protection bureau in your
    country.


    VISA and MASTERCARD, AMERICAN EXPRESS, OTHERS:

    If you purchased a DCS product and HAVE NOT YET paid your credit card bill,
    contact your credit card company and tell them to put a stop on that payment
    immediately. You can contest your payment for any product for which you have
    not yet paid.

    If you have ALREADY PAID your credit card bill, even if it was some time
    ago, contact your credit card company immediately and as them for
    remediation with Diamond Computer Systems. Your credit card company can
    pressure DCS to provide you with a full or partial refund, and in cases
    where fraud can be identified, can charge-back even an old bill.

    Most of all, if VISA, MASTERCARD or other credit card companies receive
    enough complaints, they will pull DCS as a credit card merchant. If you used
    PAY PAL or any other method of payment, even if it was some time ago, FILE A
    COMPLAINT IMMEDIATELY.


    Local Better Business Bureau:

    In the United States and in other parts of the world, you can file
    complaints with your local
    Better Business Bureaus. Although the scope of these non-governmental
    entities are limited,
    they will at least maintain your complaint on record so that others looking
    to make purchases
    are made aware of dubious business practices.


    These are SOME of the remedies that you have to recover all or part of your
    payment(s) for products promised and not delivered.

    IN ALL EVENTS, YOU MUST FIRST CONTACT DCS AND ATTEMPT TO REMEDY THE
    SITUATION WITH THEM. IF YOU MAKE A GOOD FAITH EFFORT AND CANNOT COME TO
    TERMS WITH DCS, START FILING COMPLAINTS **IMMEDIATELY**.

    Please add on to this thread any other local, state and federal remedies or
    others that we may have missed. In addition, if you live outside of
    Australia, where DCS is based, and other remedies are available, please post
    them in this thread.
     
    Art Vark, Aug 13, 2005
    #1
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  2. Art Vark

    Dee Guest

    Their's always someone out there that made a poor decision that wants to
    make their problem my problem. In other words: No one wants to read your
    crap.
     
    Dee, Aug 13, 2005
    #2
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  3. Art Vark

    optikl Guest

    Dee wrote:
    In other words: No one wants to read your
    How could you know that?
     
    optikl, Aug 13, 2005
    #3
  4. Art Vark

    Rusty 1 Guest

    Regardless of how you may feel Dee, there are many folks who were using this
    anti-trojan program who are seriously concerned about recouping some of
    their losses in the investment they made. I thank Art for posting this
    information. Wayne seems to be completely unresponsive to many of the
    concerns which have been voiced. With TDS already gone down the crapper, my
    guess is that his other programs like Port Explorer, Process Guard, Worm
    Guard and the like will also be "circling the bowl" very shortly. For those
    who use these programs and have not already heard about the fiasco involving
    TDS-3 and TDS-4, I refer you to the following two message boards:

    http://www.wilderssecurity.com/showthread.php?s=81b72625b8afca998f069ea1458a
    08b6&t=90449

    (Watch the wrap on that one!)

    and

    http://www.voy.com/197627/

    Both areas have ongoing discussions about the poor and shabby treatment
    receive from Wayne at Diamond Computer Systems.



     
    Rusty 1, Aug 13, 2005
    #4
  5. Art Vark

    Dee Guest

    TDS Software Line Discontinued - 3 weeks ago - Get Over It!
     
    Dee, Aug 13, 2005
    #5
  6. Art Vark

    Conor Guest

    Silly fucker.


    --
    Conor

    If Pac-Man affected us as kids, we'd all be running around in darkened
    rooms, munching magic pills and listening to repetitive electronic
    music.
     
    Conor, Aug 13, 2005
    #6
  7. Art Vark

    Conor Guest

    Its called tough shit.

    --
    Conor

    If Pac-Man affected us as kids, we'd all be running around in darkened
    rooms, munching magic pills and listening to repetitive electronic
    music.
     
    Conor, Aug 13, 2005
    #7
  8. Art Vark

    Art Vark Guest

    Unfortunately, it is this type of ambivalence and attitude that got DCS and
    Wayne in trouble in the first place. Companies should be held accountable
    for their actions (or lack thereof) and should take the responsible route in
    dealing with customers who voice concerns over shabby treatment and poor or
    non-existent responses to legitimate inquires. Just because you are several
    thousands of miles away from some of your customer base doesn't mean that
    you cannot be held responsible for actions that affect them. Certainly the
    stunt that Wayne of Diamond Computer Systems pulled on their customers,
    promising day-in and day-out that a new version of TDS was imminent, all the
    while continuing to charge customers based on that premise, is an act worthy
    of attention by those concerned with consumer rights.
     
    Art Vark, Aug 13, 2005
    #8
  9. Art Vark

    Dee Guest

    Could care less about Wayne, DCS, or your problems with them, so stop
    spamming the newsgroup with your off-topic crap.
     
    Dee, Aug 13, 2005
    #9
  10. Art Vark

    Art Guest

    You mean you don't?

    Art

    http://home.epix.net/~artnpeg
     
    Art, Aug 13, 2005
    #10
  11. Art Vark

    idbeholda Guest

    *summons the electronic music*
     
    idbeholda, Aug 17, 2005
    #11
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