IE Crashed During OneCare Scan and Does Not Start Again

Discussion in 'Computer Security' started by Chandra, Aug 11, 2009.

  1. Chandra

    Chandra Guest

    My computer had virus issues and I went to the OneCare site for
    scanning and removing the virus. IE crashed during this process and
    since then, I am unable to start IE. FYI, I have cleaned up the
    computer using other means and software and it is now free of all
    infections.

    However, when I try to open IE using a command, I get the following
    error:

    "windows cannot access the specified device path or file. you may not
    have the appropriate permissions..."

    My environment is as follows:

    XP Professional
    IE 8

    Knowledgeable users please suggest ways to repair IE
     
    Chandra, Aug 11, 2009
    #1
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  2. Chandra

    David B. Guest

    Have you tired uninstalling IE 8?
     
    David B., Aug 11, 2009
    #2
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  3. What "command" did you use?

    Was it:

    "C:\Program Files\Internet Explorer\iexplore.exe"

    or just "iexplore"?

    What does "cleaned up the computer using other means" mean?

    I suspect that is what causes your problem.
     
    FromTheRafters, Aug 11, 2009
    #3
  4. Chandra

    Chandra Guest

    David B. ---> I haven't uninstalled IE yet. That will be last thing I
    try I cannot figure out how to repair / fail to understand why IE does
    not start. I see the ieexplorer.exe etc. and all the program files in
    the appropriate directories.

    FromTheRafters --> I used "iexplore about:blank" in the "Run" as per a
    ms kb article. You think specifying the path will make a difference? I
    also tried to directly open the iexplore.exe in program files without
    success (nothing happens).

    Reg my cleanup methods:

    I used 4 malware removal programs to get rid of the infections in the
    following order

    Microsoft OneCare - Crashed midway (cause of the problem I am
    posting about), I could not re start IE again.
    Malwarebytes - This crashed midway and I uninstalled it.
    Superantispyware - This ran through the process, and removed
    msa.exe and other malware. Did not get rid of b.exe. I uninstalled
    this program after use (a pain though, you need a separate uninstall
    tool to do this and need to manually delete files / folders).
    Prevx 3.0 - Purchased this to get rid of the other virus (b.exe,
    Backdoor.Tidserv!inf and 2 other virus I cannot remember). This is on
    my machine now.

    Note that all this time enterprise edition of symantec antivirus v10
    (which I think does nothing!) was running. The only virus it
    *detected* was the Backdoor.Tidserv!inf (after all the other viruses
    were removed), Symantec did not remove or quarantine it! So in this
    instance it was completely useless for me.

    So now, I am attempting to repair the IE
     
    Chandra, Aug 11, 2009
    #4
  5. Just my opinion, but someone should have saved you some time by having
    you "flatten and rebuild" early on.

    With the information that you just provided, that is my suggestion now.

    With regard to the path - yes, that was my thinking. If the %path%
    environment variable was modified, it would be an indication of a bad
    thing perhaps not properly removed.

    P.S. Stick with Symantec as opposed to Prevex.


    David B. ---> I haven't uninstalled IE yet. That will be last thing I
    try I cannot figure out how to repair / fail to understand why IE does
    not start. I see the ieexplorer.exe etc. and all the program files in
    the appropriate directories.

    FromTheRafters --> I used "iexplore about:blank" in the "Run" as per a
    ms kb article. You think specifying the path will make a difference? I
    also tried to directly open the iexplore.exe in program files without
    success (nothing happens).

    Reg my cleanup methods:

    I used 4 malware removal programs to get rid of the infections in the
    following order

    Microsoft OneCare - Crashed midway (cause of the problem I am
    posting about), I could not re start IE again.
    Malwarebytes - This crashed midway and I uninstalled it.
    Superantispyware - This ran through the process, and removed
    msa.exe and other malware. Did not get rid of b.exe. I uninstalled
    this program after use (a pain though, you need a separate uninstall
    tool to do this and need to manually delete files / folders).
    Prevx 3.0 - Purchased this to get rid of the other virus (b.exe,
    Backdoor.Tidserv!inf and 2 other virus I cannot remember). This is on
    my machine now.

    Note that all this time enterprise edition of symantec antivirus v10
    (which I think does nothing!) was running. The only virus it
    *detected* was the Backdoor.Tidserv!inf (after all the other viruses
    were removed), Symantec did not remove or quarantine it! So in this
    instance it was completely useless for me.

    So now, I am attempting to repair the IE
     
    FromTheRafters, Aug 11, 2009
    #5
  6. Chandra

    jen Guest

    David B. ---> I haven't uninstalled IE yet. That will be last thing I
    try I cannot figure out how to repair / fail to understand why IE does
    not start. I see the ieexplorer.exe etc. and all the program files in
    the appropriate directories.

    FromTheRafters --> I used "iexplore about:blank" in the "Run" as per a
    ms kb article. You think specifying the path will make a difference? I
    also tried to directly open the iexplore.exe in program files without
    success (nothing happens).

    Reg my cleanup methods:

    I used 4 malware removal programs to get rid of the infections in the
    following order

    Microsoft OneCare - Crashed midway (cause of the problem I am
    posting about), I could not re start IE again.
    Malwarebytes - This crashed midway and I uninstalled it.
    Superantispyware - This ran through the process, and removed
    msa.exe and other malware. Did not get rid of b.exe. I uninstalled
    this program after use (a pain though, you need a separate uninstall
    tool to do this and need to manually delete files / folders).
    Prevx 3.0 - Purchased this to get rid of the other virus (b.exe,
    Backdoor.Tidserv!inf and 2 other virus I cannot remember). This is on
    my machine now.

    Note that all this time enterprise edition of symantec antivirus v10
    (which I think does nothing!) was running. The only virus it
    *detected* was the Backdoor.Tidserv!inf (after all the other viruses
    were removed), Symantec did not remove or quarantine it! So in this
    instance it was completely useless for me.

    So now, I am attempting to repair the IE
    ===========================================================

    You have a kernel mode rootkit, Very bad...

    To remove this threat it is necessary to restart the computer and run
    the Windows Recovery Console. For full details on how to do this please
    read the Microsoft Knowledge Base article, How to install and use the
    Recovery Console in Windows XP:
    http://support.microsoft.com/kb/307654
    Backdoor.Tidserv!inf - Removal:
    http://www.symantec.com/security_response/writeup.jsp?docid=2008-111113-1112-99&tabid=3

    But, I agree with "FromTheRafters". It is best to "flatten and
    rebuild".

    -jen
     
    jen, Aug 11, 2009
    #6
  7. Backup your personal data, then do a format & clean install of Windows.
    Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

    cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

    After the clean install, you'll have the equivalent of a "new computer" so
    take care of everything on the following page before otherwise connecting
    the machine to the internet or a network and before using a USB key that
    isn't brand-new or hasn't been freshly formatted:

    5 steps to help protect your new computer before you go online
    http://www.microsoft.com/protect/computer/advanced/xppc.mspx

    HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
    (after a clean install)
    http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

    HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
    clean install)
    http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

    Also see:

    Steps To Help Prevent Spyware
    http://www.microsoft.com/protect/computer/spyware/prevent.mspx

    Rogue Security Software - Microsoft Security:
    http://www.microsoft.com/protect/computer/viruses/rogue.mspx
     
    PA Bear [MS MVP], Aug 11, 2009
    #7
  8. What's the "real truth" about pcbutts1? Read on...

    .. Is he an MS MVP? No!
    cf. http://mvp.support.microsoft.com/communities/mvp.aspx

    .. If xxx.ms-mvp.org redirects to xxx.pcbutts1.com, why didn't he post that
    link to begin with?

    .. Is he a proven thief? Yes!
    cf.
    http://groups.google.com/group/microsoft.public.security.virus/browse_frm/thread/58e6c02dbc6279ad
    cf.
    http://msmvps.com/blogs/hostsnews/archive/2006/11/10/pcbutts1-_2E00__2E00_.-the-saga-continues-_2E00__2E00__2E00_.aspx
    cf.
    http://groups.google.com/group/microsoft.public.security.homeusers/msg/213247814fb4d61e
    cf.
    http://groups.google.com/group/microsoft.public.security.homeusers/msg/e19fce884897662f

    .. What do real experts have to say about him? It ain't pretty.

    http://www.siteadvisor.com/sites/pcbutts1.com (Reviews)

    http://www.digg.com/security/PCButts1_Under_Attack

    http://www.siteadvisor.com/sites/pcbutts1.com

    http://bughunter.it-mate.co.uk/PCBUTTS.TXT

    http://www.mywot.com/en/scorecard/pcbutts1.com

    http://www.mywot.com/en/scorecard/www.ms-mvp.org

    .. Does he have all his marbles?
    cf. http://en.wikinews.org/wiki/NASA_van_rolls_off_California_mountain

    Ignore this MVP imposter!
     
    PA Bear [MS MVP], Aug 12, 2009
    #8
  9. Chandra

    ---Fitz--- Guest

    But is this the Real Truth MVP's picture:
    http://www.frontpageagency.co.uk/?
     
    ---Fitz---, Aug 12, 2009
    #9
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