Boot-up and connection problem post virus removal

Discussion in 'Virus Information' started by Robert Marks, Feb 13, 2005.

  1. Robert Marks

    Robert Marks Guest

    Recently removed two small viruses. The first using Grisoft AVG (free
    version) to the "virus vault", the second - Trojan Horse
    Downloader.Esepor.AE - could not be removed by Grisoft. Was located in
    Temporary Internet Files Content.IE5\8D MLUNOP. Got rid of it by emptying
    the cache completely. Subsequent scan with the new version of Grisoft
    showed no virus infection anywhere - they do seem to have gone.

    Since then I have had major boot-up problems. It always hangs up at the
    same point - the empty frame of Grisoft AVG appears and the whole process
    freezes. Clicking the "X" on the frame has no effect. Ctrl/Alt/Del leads
    to a dialog box with Internet Explorer(not responding) highlighted at the
    top of a list of programs. Clicking the End Task button usually leads to
    Restore My Active Desktop screen. Sometimes clicking the button does
    restore the active desktop but usually it goes back to Restore My Active
    Desktop again and again. Sometimes Connect To appears highlighted and
    clicking End Task also leads to Restore My Active Desktop.

    Have noticed that the problem is much worse with my Windows identity (main
    identity). My wife's identity can usually boot up OK but not always. When
    either of us has done a successful boot up things seem to work normally.
    E-mail is fine both sending and receiving. Have also noticed a connection
    problem to the internet with any browser. Later on it seems to be fine
    after shutting down and booting up again. Changing the default browser to
    Netscape from IE seemed to "fix" both problems for two or three days then it
    all started happening again for no apparent reason. Might be worth
    mentioning that the viruses were spotted by Grisoft while I was downloading
    the new (replacement) version of their program. The problems started after
    that.

    I am on a dial-up connection. Windows ME, AMD Athlon chip (1000MHz).

    Any help would be greatly appreciated.

    Robert B. Marks
     
    Robert Marks, Feb 13, 2005
    #1
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  2. Robert Marks

    Malke Guest

    It is very possible that AVG was damaged by the viruses. Try
    uninstalling it and reinstalling.

    Malke
     
    Malke, Feb 13, 2005
    #2
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  3. Robert Marks

    Robert Marks Guest

    Thanks for your help Malke. Have done as you suggested. Problem seemed to
    go away for several days but now its back again exactly the same as before -
    freezing at the empty AVG frame.etc. Could it be the new version of AVG?
    The actual program (not just the data base) is new - their old version was
    withdrawn at the end of January.

    RBM
     
    Robert Marks, Feb 20, 2005
    #3
  4. Robert Marks

    Malke Guest

    I'm sorry but I don't know, Robert. Why not try a different antivirus
    and see if that works better? I like EZ-Trust from www.my-etrust.com.
    It isn't free, but it's reasonably priced and does an excellent job.

    Malke
     
    Malke, Feb 20, 2005
    #4
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