Any conclusions on Windows Defender? Super Anti-Spyware?

Discussion in 'Spyware' started by eapplegate, May 7, 2006.

  1. eapplegate

    eapplegate Guest

    The reason I lump them together is that Windows Defender by MS never seems
    to find anything and Super Anti-Spyware just seems to find false positives.

    Any comments?
     
    eapplegate, May 7, 2006
    #1
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  2. Hello,

    Can you provide the information and/or log of the "false positives"
    found by SUPERAntiSpyware? We have resolved all known false-positives
    and have a built-in false positive reporting system for users to report
    and incorrect detections so they can be resolved immediately so I am
    very interested in what was incorrectly detected in your use/testing.

    We do daily definition/rules updates so if there is something detected
    that should not be - we will resolve it right away.

    Nick Skrepetos
    SUPERAntiSpyware.com
    http://www.superantispyware.com
     
    Nick Skrepetos, May 7, 2006
    #2
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  3. It's interesting that the Microsoft products find about 1 item per year,
    yet Spybot and AdAware find a fair few each time there run. The only
    conclusion I can come to is that most of the spyware is Microsoft!
     
    Keith (Southend), May 7, 2006
    #3
  4. eapplegate

    eapplegate Guest


    I was referring to the thread on dslreports.com that indicated false
    postives were found. If you've fixed it, that's great. I did notice
    that when I just ran your free version, it indicated that there hasn't
    been an update for several weeks. Is that because the trial period ran
    out? What is the difference between the free version and the not so free
    version?

    Let me just say that I've read your prompt responses in threads and for
    that alone, you deserve credit. I don't know if you have a forum on your
    site, but what surprises me is the few number of posts on the Ad-Aware
    forum, considering the millions of downloads of their product.
     
    eapplegate, May 7, 2006
    #4
  5. Ok, those posts are over a month old - The Free Edition does not have a
    trial period, it is 100% free and only restricts the real-time,
    scheduling and automatic updates. The updates are downloaded each time
    you check for updates if there are new rules/definitions and/or product
    updates.

    We have a full chart of the differences here:
    http://www.superantispyware.com/superantispywarefreevspro.html

    We update the definitions/rules on a daily basis, you can find the
    update history here:
    Daily Updates: http://www.superantispyware.com/definitions.html
    Update History :
    http://www.superantispyware.com/definitionupdatehistory.html

    You can see the version numbers on the main screen of SUPERAntiSpyware.
    We have forums here:
    http://forums.superantispyware.com

    I think the reason you don't see high activity on (some) vendor
    specific forums is that a) users may not know about them, and b) the
    public forums have so much more activity and c) users may feel they
    receive a more "objective" response on a public forum.

    We do a majority of our support directly through our ticketed support
    system available to users of the Professional version that allows us to
    run diagnostics, etc. to resolve issues, such as new spyware variants
    very quickly.

    If there are any other questions I can answer, please let me know!

    Nick Skrepetos
    SUPERAntiSpyware.com
    http://www.superantispyware.com
     
    Nick Skrepetos, May 7, 2006
    #5
  6. eapplegate

    Al Bundy Guest


    I think you need to get your facts straight. The company is Microsoft.
    The spyware is Windows. :)
     
    Al Bundy, May 8, 2006
    #6
  7. eapplegate

    eapplegate Guest

    I have the free version, and have been having the same update problems as
    described in this thread.

    http://forums.superantispyware.com/viewtopic.php?t=40

    I ran tracert updates.superantispyware.com and after about 14 lines got
    the "request time out" lines.

    I also tried deleting:

    \Documents and Settings\%Username%\Application Data\SUPERAntiSpyware.com
    \SUPERAntiSpyware

    ..zip files and both .db files


    It still didn't update.
     
    eapplegate, May 8, 2006
    #7
  8. eapplegate

    eapplegate Guest

    Hmmm. Several times today, when manually updating with the free version,
    the programs stated that no new definitions were available. Yet my
    definition database version listed on the main menu is 2918, and my
    PROCESSLIST.DB file (after deleting the previous one) is dated today and
    located in:

    \Documents and Settings\user\Application Data\SUPERAntiSpyware.com
    \SUPERAntiSpyware


    Could it be that the program is updating even though the trace route
    indicates a time out after 14 lines (it looks like several IP addresses
    are searched during the trace route)?
     
    eapplegate, May 8, 2006
    #8
  9. From: <>


    | Hmmm. Several times today, when manually updating with the free version,
    | the programs stated that no new definitions were available. Yet my
    | definition database version listed on the main menu is 2918, and my
    | PROCESSLIST.DB file (after deleting the previous one) is dated today and
    | located in:

    | \Documents and Settings\user\Application Data\SUPERAntiSpyware.com
    | \SUPERAntiSpyware


    | Could it be that the program is updating even though the trace route
    | indicates a time out after 14 lines (it looks like several IP addresses
    | are searched during the trace route)?


    If a web site does not respond to "pings" you will get a time-out on on "pings" and
    Tracroutes based upon pings.

    That does NOT mean the web site does not work. It just means that it won't respond for
    added security.

    If you can FTP, HTTP, Telnet or some other TCP protocol into a site where a Traceroute
    fails, it proves the site is indeed up.
     
    David H. Lipman, May 8, 2006
    #9
  10. If you have definition set 2918, that is the current set and that would
    indicate the product is updating properly.

    You can always check the current definitions directly on the home page
    http://www.superantispyware.com and find a detailed time/date list
    here:
    http://www.superantispyware.com/definitions.html

    Nick Skrepetos
    SUPERAntiSpyware.com
    http://www.superantisypware.com
     
    Nick Skrepetos, May 8, 2006
    #10
  11. eapplegate

    Lil' Abner Guest

    This thread prompted me to give the free version a trial.
    My system has three hard drives, the first is split into 5 logical drives,
    C-G. The 2nd and 3rd are H and I. Those two are strictly for storage...
    mostly music and movies.
    D drive is my Windows XP partition and that is the only drive I selected
    for scanning. Then I picked "Quick Scan". Apparently that option scans ALL
    the drives. It scanned mostly D drive at first although it was skipping
    around a bit. Then it got onto "I" drive where all my movies are and
    started scanning all of them (very slowly). After 22 minutes I aborted.
    Then I noticed that the second option, Full Scan, purportedly scans only
    the selected drive. However, after 14 minutes I noticed that it was again
    scanning the movies on drive I. That's a nearly full 200 gig drive so I
    again aborted. I also noticed that during the full scan (which I had set
    for D drive only, it was skipping around to files on C, F, and H besides
    the movies on I drive.
    I noticed that it tagged 4 instances of my paid version of Weatherbug,
    which to best of my knowledge is not an adware threat in paid mode. No
    problem there though, since some of the other programs are still tagging it
    as well. Weatherbug is going downhill fast now anyway, and when my
    subscription runs out, I'll be done with it.
    My computer is basically spyware/adware free anyway, but it did find a few
    cookies that AdAware didn't get.
    What I'd like to see is a quick scan of my system drive only. And the full
    scan is fine too if it'd stick to the selected drive!
    Just my first observations. I'm sure it's doing what it's supposed to. It's
    just doing too much of it... :)
     
    Lil' Abner, May 10, 2006
    #11
  12. Hello,

    The "skipping around" is because there are links (shortcuts) in your
    registry that point to items on the various drives, so you will see the
    "skipping around". You can unselect any of the drives before you scan
    and it will only scan the actual drive - you will see it scan items on
    other drives if there are shortcuts to the items.The Quick and Full
    scan both scan whichever drives you selected in the list to the left.

    If you kept the default options, the movies files should not have been
    scanned as it skips anything over 4MB in size, and anything that is not
    an executable file format (.exe,.dll, etc. etc.). Did you alter the
    options?

    Weatherbug is tagged as a "notify/warning" as it is not necessarily
    harmful, but they have been known to be installed without permission
    and possibly serve ads. It would not be removed by default.

    I appreciate you taking the time to try the product and report your
    feedback!

    Nick Skrepetos
    SUPERAntiSpyware.com
    http://www.superantispyware.com
     
    Nick Skrepetos, May 10, 2006
    #12
  13. eapplegate

    Lil' Abner Guest

    Thanks for the quick reply. My movie files are almost all avi or mpg and
    average about 700Mb. I did notice that the ones it was scanning on before
    I aborted it were ones that I had watched recently. Maybe it's picking it
    up from the "recent documents" list. I'll clear that list and try it
    again.
     
    Lil' Abner, May 10, 2006
    #13
  14. eapplegate

    Lil' Abner Guest

    That took care of it. I cleared my history and recent documents and it
    zipped through in 11 minutes and 25 seconds.
     
    Lil' Abner, May 10, 2006
    #14
  15. Thank you for the testing and update! I am going to check into that as
    it should have skipped those files resolved from links. I appreciate
    you taking the time to report your findings!

    Nick Skrepetos
    SUPERAntiSpyware.com
    http://www.superantispyware.com
     
    Nick Skrepetos, May 10, 2006
    #15
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