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What is it- "support.comAgent" icon in systray

 
 
Morisot
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Posts: n/a

 
      06-05-2004, 03:14 PM
Hi-

This icon has(suddenly)appeared in my sys-tray. It looks
like a redish x with a dot for a head. When you roll over
it it says "support.com Agent". If you right-click it says
something about connecting with "Nexus Communications". It
doesn't give me an option to delete it, or even see
properties.

Web and newsgroup searches haven't really found anything
specific. (there are a lot of nexuses and support.coms!)

I don't see it in add/remove programs.

Any ideas?

Thanks,
M.


 
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sgopus
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Posts: n/a

 
      06-05-2004, 04:20 PM
Try adaware for removal of pests and or
cwshredder,hijackthis, the usual list of pest removal
software.
Check in the msconfig and see if it's listed as loading on
startup..




>-----Original Message-----
>Hi-
>
>This icon has(suddenly)appeared in my sys-tray. It looks
>like a redish x with a dot for a head. When you roll over
>it it says "support.com Agent". If you right-click it

says
>something about connecting with "Nexus Communications".

It
>doesn't give me an option to delete it, or even see
>properties.
>
>Web and newsgroup searches haven't really found anything
>specific. (there are a lot of nexuses and support.coms!)
>
>I don't see it in add/remove programs.
>
>Any ideas?
>
>Thanks,
>M.
>
>
>.
>

 
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Shannon
Guest
Posts: n/a

 
      06-05-2004, 07:11 PM
If I remember correctly, support.com agent is a program
that Comcast adds onto your pc for tech support. It can
retrieve info from your computer (kinda like spyware but
for tech issues) and sends it out to Comcast when you have
probs with your service.

I don't think it's a security risk or anything like that,
but I could be wrong... ya know, there's a first time for
everything.

SE
 
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Russell
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Posts: n/a

 
      06-05-2004, 11:14 PM
I did a search using google with the string "support.com
agent", INCLUDING the quotes. Found serveral references
to it, like this one for COX communications.

http://support.microsoft.com/newsgro...-us;newsgroups

Main reference in it being:

7Q. What is the Support.com agent?
7A. During the migration CD install process, the
support.com agent builds "protections" for the users PC.
The first is a pre-conversion protection of the user's
personal address book, browser preferences, network
settings, etc. As soon as the conversion is completed and
the software verifies that that the new settings are
functional, it builds another protection. The user can
access this protection later to restore, or "heal" their
settings in the unlikely event they encounter a problem.

8Q. Does the Support.com agent send information about my
PC, files or any of my personal information to Cox?
8A. No. This tool is used simply to apply protections to
the computer's configuration during the installation process.


So you could check out some of the other google listing.

>-----Original Message-----
>Hi-
>
>This icon has(suddenly)appeared in my sys-tray. It looks
>like a redish x with a dot for a head. When you roll over
>it it says "support.com Agent". If you right-click it says
>something about connecting with "Nexus Communications". It
>doesn't give me an option to delete it, or even see
>properties.
>
>Web and newsgroup searches haven't really found anything
>specific. (there are a lot of nexuses and support.coms!)
>
>I don't see it in add/remove programs.
>
>Any ideas?
>
>Thanks,
>M.
>
>
>.
>

 
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Guest
Posts: n/a

 
      07-05-2004, 04:15 PM
Thanks all!

We are pretty careful about what we click-on and what we
agree to-- don't know how a Cox connection could have
(ahem) wormed its way in.

M.


>-----Original Message-----
>I did a search using google with the string "support.com
>agent", INCLUDING the quotes. Found serveral references
>to it, like this one for COX communications.
>
>http://support.microsoft.com/newsgroups/default.aspx?

NewsGroup=microsoft.public.security&SLCID=US&ICP=G SS3&sd=GN
&id=fh;en-us;newsgroups
>
>Main reference in it being:
>
>7Q. What is the Support.com agent?
>7A. During the migration CD install process, the
>support.com agent builds "protections" for the users PC.
>The first is a pre-conversion protection of the user's
>personal address book, browser preferences, network
>settings, etc. As soon as the conversion is completed and
>the software verifies that that the new settings are
>functional, it builds another protection. The user can
>access this protection later to restore, or "heal" their
>settings in the unlikely event they encounter a problem.
>
>8Q. Does the Support.com agent send information about my
>PC, files or any of my personal information to Cox?
>8A. No. This tool is used simply to apply protections to
>the computer's configuration during the installation

process.
>
>
>So you could check out some of the other google listing.
>
>>-----Original Message-----
>>Hi-
>>
>>This icon has(suddenly)appeared in my sys-tray. It looks
>>like a redish x with a dot for a head. When you roll

over
>>it it says "support.com Agent". If you right-click it

says
>>something about connecting with "Nexus Communications".

It
>>doesn't give me an option to delete it, or even see
>>properties.
>>
>>Web and newsgroup searches haven't really found anything
>>specific. (there are a lot of nexuses and support.coms!)
>>
>>I don't see it in add/remove programs.
>>
>>Any ideas?
>>
>>Thanks,
>>M.
>>
>>
>>.
>>

>.
>

 
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loiselt1 loiselt1 is offline
Junior Member
Join Date: Aug 2014
Posts: 1

 
      13-08-2014, 03:17 AM
I am a employee of a company that provides the advanced level of support (beyond asking if you've restarted your modem/router/computer) such as checking for line issues, reprogramming modems, etc. and the support.comAgent icon is a piece of software that's downloaded by the end user to allow us to remotely connect to your computer and view what's on your screen so we can do things like obtain your wireless network name and password, connect a wireless printer or device, etc.

It's installed when we ask you to go to g237.com, where it will ask you for the Comcast-provided ticket number, and it'll also ask you to confirm if it's okay to download the app and connect. From there, the app is installed (usually called Nexus.exe) and waits for the technician to connect to you.

It is a Comcast-approved tool, and it is supposed to uninstall after the agent disconnects from you, but that is if the agent themselves clicks the disconnect button on the support.comAgent window that's up while you're receiving remote support.

If you go to your Control Panel, then select Programs, and search for the support.com application, you should be able to delete it off of your PC. A system restore may get rid of it too if you can't find it in the programs list, but it's not going to harm anything if you leave it on your computer -- we can't access your computer unless you call us first and we provide you a ticket number to connect to your computer.

Hope this helps
 
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