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Automatic update service unable to connect

 
 
Roger Withnell
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Posts: n/a

 
      16-10-2008, 10:23 AM
I am using Windows Server 2003 SP2.

The following error persists in my system event log:

Event Type: Error
Event Source: Windows Update Agent
Event Category: Software Sync
Event ID: 16
Date: 14/10/2008
Time: 23:18:41
User: N/A
Computer: DSVR000968
Description:
Unable to Connect: Windows is unable to connect to the automatic updates
service and therefore cannot download and install updates according to the
set schedule. Windows will continue to try to establish a connection.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 30 sult=0x0
0010: 30 30 30 30 30 30 30 20 0000000
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 30 30 30 30 30 30 ={000000
0028: 30 30 2d 30 30 30 30 2d 00-0000-
0030: 30 30 30 30 2d 30 30 30 0000-000
0038: 30 2d 30 30 30 30 30 30 0-000000
0040: 30 30 30 30 30 30 7d 20 000000}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 30 Number=0
0058: 20 00 .

I can manually connect to the Update site via IE.

Any help much appreciated.

Thanking you in anticipation.
 
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MowGreen [MVP]
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Posts: n/a

 
      16-10-2008, 10:19 PM
Check the WindowsUpdate.log located in %windir%. The most recent entries
are at the bottom:

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Then either post back with any FATAL or WARNING error codes here or to
the WS General NG:
http://www.microsoft.com/communities...&lang=en&cr=US

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Roger Withnell wrote:

> I am using Windows Server 2003 SP2.
>
> The following error persists in my system event log:
>
> Event Type: Error
> Event Source: Windows Update Agent
> Event Category: Software Sync
> Event ID: 16
> Date: 14/10/2008
> Time: 23:18:41
> User: N/A
> Computer: DSVR000968
> Description:
> Unable to Connect: Windows is unable to connect to the automatic updates
> service and therefore cannot download and install updates according to the
> set schedule. Windows will continue to try to establish a connection.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 57 69 6e 33 32 48 52 65 Win32HRe
> 0008: 73 75 6c 74 3d 30 78 30 sult=0x0
> 0010: 30 30 30 30 30 30 30 20 0000000
> 0018: 55 70 64 61 74 65 49 44 UpdateID
> 0020: 3d 7b 30 30 30 30 30 30 ={000000
> 0028: 30 30 2d 30 30 30 30 2d 00-0000-
> 0030: 30 30 30 30 2d 30 30 30 0000-000
> 0038: 30 2d 30 30 30 30 30 30 0-000000
> 0040: 30 30 30 30 30 30 7d 20 000000}
> 0048: 52 65 76 69 73 69 6f 6e Revision
> 0050: 4e 75 6d 62 65 72 3d 30 Number=0
> 0058: 20 00 .
>
> I can manually connect to the Update site via IE.
>
> Any help much appreciated.
>
> Thanking you in anticipation.

 
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Roger Withnell
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Posts: n/a

 
      16-10-2008, 11:01 PM
Below the warnings in windowsupdate.log at the point the system error
occurs. There warnings are repeated frequently:

2008-10-14 23:16:52:495 936 8a0 PT WARNING: Cached cookie has expired or
new PID is available
2008-10-14 23:16:52:495 936 8a0 PT Initializing simple targeting cookie,
clientId = 52f4de80-986d-4575-8510-814f65a413e1, target group = , DNS name =
dsvr000968.upperbridge.co.uk
2008-10-14 23:16:52:495 936 8a0 PT Server URL =
http://wus.live-servers.net/SimpleAu...impleAuth.asmx
2008-10-14 23:16:52:526 936 8a0 PT WARNING: GetAuthorizationCookie failure,
error = 0x80244008, soap client error = 8, soap error code = 0, HTTP status
code = 200
2008-10-14 23:16:52:526 936 8a0 PT WARNING: Failed to initialize Simple
Targeting Cookie: 0x80244008
2008-10-14 23:16:52:526 936 8a0 PT WARNING: PopulateAuthCookies failed:
0x80244008
2008-10-14 23:16:52:526 936 8a0 PT WARNING: RefreshCookie failed: 0x80244008
2008-10-14 23:16:52:526 936 8a0 PT WARNING: RefreshPTState failed: 0x80244008
2008-10-14 23:16:52:526 936 8a0 PT WARNING: PTError: 0x80244008
2008-10-14 23:16:52:526 936 8a0 Report WARNING: Reporter failed to upload
events with hr = 80244008.
2008-10-14 23:18:36:977 936 1028 AU AU was unable to detect updates for
more than 48 hours
2008-10-14 23:18:41:976 936 8a0 Report REPORT EVENT:
{5DC2FBC5-32A1-46AE-927E-F19AD408BB50} 2008-10-14
23:18:36:977+0100 1 149 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Failure Software
Synchronization Unable to Connect: Windows is unable to connect to the
automatic updates service and therefore cannot download and install updates
according to the set schedule. Windows will continue to try to establish a
connection.

"MowGreen [MVP]" wrote:

> Check the WindowsUpdate.log located in %windir%. The most recent entries
> are at the bottom:
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> Then either post back with any FATAL or WARNING error codes here or to
> the WS General NG:
> http://www.microsoft.com/communities...&lang=en&cr=US
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Roger Withnell wrote:
>
> > I am using Windows Server 2003 SP2.
> >
> > The following error persists in my system event log:
> >
> > Event Type: Error
> > Event Source: Windows Update Agent
> > Event Category: Software Sync
> > Event ID: 16
> > Date: 14/10/2008
> > Time: 23:18:41
> > User: N/A
> > Computer: DSVR000968
> > Description:
> > Unable to Connect: Windows is unable to connect to the automatic updates
> > service and therefore cannot download and install updates according to the
> > set schedule. Windows will continue to try to establish a connection.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 57 69 6e 33 32 48 52 65 Win32HRe
> > 0008: 73 75 6c 74 3d 30 78 30 sult=0x0
> > 0010: 30 30 30 30 30 30 30 20 0000000
> > 0018: 55 70 64 61 74 65 49 44 UpdateID
> > 0020: 3d 7b 30 30 30 30 30 30 ={000000
> > 0028: 30 30 2d 30 30 30 30 2d 00-0000-
> > 0030: 30 30 30 30 2d 30 30 30 0000-000
> > 0038: 30 2d 30 30 30 30 30 30 0-000000
> > 0040: 30 30 30 30 30 30 7d 20 000000}
> > 0048: 52 65 76 69 73 69 6f 6e Revision
> > 0050: 4e 75 6d 62 65 72 3d 30 Number=0
> > 0058: 20 00 .
> >
> > I can manually connect to the Update site via IE.
> >
> > Any help much appreciated.
> >
> > Thanking you in anticipation.

>

 
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MowGreen [MVP]
Guest
Posts: n/a

 
      17-10-2008, 09:56 PM
There's a cookie issue. You'd be better off posting this issue to the WS
NG so that someone more familiar with WS2K3 can assist you, Roger.

I can only offer theories on this issue -
1. Security software/settings, proxy/or firewall
[Any sec software that blocks or controls cookies. Any WS2K3 setting
that has to do with cookies]
2. An XML issue. Not sure which version of XML comes with WS2K3 but the
Windows Update Agent needs msxml3.dll in order to allow SOAP
transactions. You could try registering the .dll from the Run line

regsvr32 msxml3.dll

But, if the issue is caused by 1. , it may not resolve the issue or
resolve it for a brief period of time.

HTH

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Roger Withnell wrote:
> Below the warnings in windowsupdate.log at the point the system error
> occurs. There warnings are repeated frequently:
>
> 2008-10-14 23:16:52:495 936 8a0 PT WARNING: Cached cookie has expired or
> new PID is available
> 2008-10-14 23:16:52:495 936 8a0 PT Initializing simple targeting cookie,
> clientId = 52f4de80-986d-4575-8510-814f65a413e1, target group = , DNS name =
> dsvr000968.upperbridge.co.uk
> 2008-10-14 23:16:52:495 936 8a0 PT Server URL =
> http://wus.live-servers.net/SimpleAu...impleAuth.asmx
> 2008-10-14 23:16:52:526 936 8a0 PT WARNING: GetAuthorizationCookie failure,
> error = 0x80244008, soap client error = 8, soap error code = 0, HTTP status
> code = 200
> 2008-10-14 23:16:52:526 936 8a0 PT WARNING: Failed to initialize Simple
> Targeting Cookie: 0x80244008
> 2008-10-14 23:16:52:526 936 8a0 PT WARNING: PopulateAuthCookies failed:
> 0x80244008
> 2008-10-14 23:16:52:526 936 8a0 PT WARNING: RefreshCookie failed: 0x80244008
> 2008-10-14 23:16:52:526 936 8a0 PT WARNING: RefreshPTState failed: 0x80244008
> 2008-10-14 23:16:52:526 936 8a0 PT WARNING: PTError: 0x80244008
> 2008-10-14 23:16:52:526 936 8a0 Report WARNING: Reporter failed to upload
> events with hr = 80244008.
> 2008-10-14 23:18:36:977 936 1028 AU AU was unable to detect updates for
> more than 48 hours
> 2008-10-14 23:18:41:976 936 8a0 Report REPORT EVENT:
> {5DC2FBC5-32A1-46AE-927E-F19AD408BB50} 2008-10-14
> 23:18:36:977+0100 1 149 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Failure Software
> Synchronization Unable to Connect: Windows is unable to connect to the
> automatic updates service and therefore cannot download and install updates
> according to the set schedule. Windows will continue to try to establish a
> connection.
>
> "MowGreen [MVP]" wrote:
>
>
>>Check the WindowsUpdate.log located in %windir%. The most recent entries
>>are at the bottom:
>>
>>How to read the Windowsupdate.log file
>>http://support.microsoft.com/kb/902093
>>
>>Then either post back with any FATAL or WARNING error codes here or to
>>the WS General NG:
>>http://www.microsoft.com/communities...&lang=en&cr=US
>>
>>MowGreen [MVP 2003-2009]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Roger Withnell wrote:
>>
>>
>>>I am using Windows Server 2003 SP2.
>>>
>>>The following error persists in my system event log:
>>>
>>>Event Type: Error
>>>Event Source: Windows Update Agent
>>>Event Category: Software Sync
>>>Event ID: 16
>>>Date: 14/10/2008
>>>Time: 23:18:41
>>>User: N/A
>>>Computer: DSVR000968
>>>Description:
>>>Unable to Connect: Windows is unable to connect to the automatic updates
>>>service and therefore cannot download and install updates according to the
>>>set schedule. Windows will continue to try to establish a connection.
>>>
>>>For more information, see Help and Support Center at
>>>http://go.microsoft.com/fwlink/events.asp.
>>>Data:
>>>0000: 57 69 6e 33 32 48 52 65 Win32HRe
>>>0008: 73 75 6c 74 3d 30 78 30 sult=0x0
>>>0010: 30 30 30 30 30 30 30 20 0000000
>>>0018: 55 70 64 61 74 65 49 44 UpdateID
>>>0020: 3d 7b 30 30 30 30 30 30 ={000000
>>>0028: 30 30 2d 30 30 30 30 2d 00-0000-
>>>0030: 30 30 30 30 2d 30 30 30 0000-000
>>>0038: 30 2d 30 30 30 30 30 30 0-000000
>>>0040: 30 30 30 30 30 30 7d 20 000000}
>>>0048: 52 65 76 69 73 69 6f 6e Revision
>>>0050: 4e 75 6d 62 65 72 3d 30 Number=0
>>>0058: 20 00 .
>>>
>>>I can manually connect to the Update site via IE.
>>>
>>>Any help much appreciated.
>>>
>>>Thanking you in anticipation.

>>

 
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